FAQ

Customer Login

I am new to BARAMA, do I have to create a login account?
No. You can place an order without creating an account. Creating an account allows you to view any previous orders and the system will remember your address details so that you don't have to re-enter these details. You can create a login account by clicking on 'MY ACCOUNT' found at the top right of your screen on every page.

Orders

Do your prices include GST?
No, all prices quoted exclude the GST however the GST inclusive price is displayed against each product in brackets for reference only.

Where are you located?
Our office and warehouse are located in Highett, Victoria. Orders can be picked up from our warehouse on Tuesday or Thursday, 10am - 2:30pm only. You will be contacted by our office staff with further details when your order is ready for pick-up.

Do you have a showroom?
Yes. Our showroom is open by appointment, Tuesday or Thursday: 10am - 2.30pm. Please contact our office by email to make an appointment.
Customers are welcome to visit and browse. Examples of all our product are displayed where you can test the quality and view the different available sizes and colours.
All orders can be placed online for delivery or warehouse pick-up. Ordering through our showroom is not available.

Do you have a minimum order?
There is no minimum order value if placing your order online.

I have placed an online order. Can I amend it?
Yes. Please contact our office as soon as possible to ensure that the order hasn't already left our warehouse. If your order has already left a new order would need to be placed.

I have received a faulty item
We do everything in our power to supply a quality product although occasionally faults do occur. Please contact our office to organize a replacement.

I have received an incorrect item in my order
Please contact our office so we can organize a return and the correct item to be sent out to you as soon as possible.

An item is missing from my order
Please contact our office and we will organize the item to be sent out to you as soon as possible.

Do I have to pay a delivery fee for backordered items?
No. If an item has been backordered no extra delivery fee will be charged, however if you add additional items to the backorder then freight will be charged. Orders containing multiple items or new items unavailable until a specific date may be held and all items delivered together.

Delivery & Costs

How much is delivery?
We have a flat rate delivery charge (exGST) to the following States:

• VIC - $15.00 per order
• NSW, ACT & SA - $17.50 per order
• QLD - $19.50 per order
• WA, TAS & NT - $24.50 per order

Remote and non mainland destinations, some special items, shreds, fills and 10 tier ribbon stands will incur freight charges at cost. Specific items that this can apply to will be indicated at point of sale and will be determined by the delivery destination. Our sales staff will contact you directly with the calculated delivery charge, if applicable.

Items will be shipped using a reputable courier company as chosen by BARAMA.

I need my order urgently! Do you Express Post?
Yes, however Express Post or Express Courier facility are only available on Tuesdays or Thursdays. Urgent orders should be placed online by indicating in the 'Additional Information' box.

Do you do same-day delivery?
No. You are welcome to organise your own courier for pickup on Tuesdays or Thursday: 10am - 2:30pm only. Orders must be placed before 12noon for pick-up. A handling charge may apply.

How long will it take before I receive my order?
We endeavour to process all orders as quickly as possible. Please be aware that during very busy periods this processing time can extend slightly Delivery times are usually the next day to most capital cities but will vary according to the parcel's destination and can take up three to five working days for some destinations.

Please be mindful that delivery of ALL orders leading up to Christmas will experience delayed delivery times. We strongly advise that you plan ahead and avoid the stress!

Can I track my order? / Has my order left yet?
Yes, when your order leaves our warehouse you will receive an email confirming that the items have been dispatch including the courier's tracking number.

Can I place an order and collect it from your warehouse?
Yes. Orders can be picked up from our warehouse on Tuesday or Thursday: 10am - 2:30pm only. Please select 'Collect from our warehouse' as the shipping option at CHECKOUT.
When your order is ready to collect, we will contact you by email with further details.