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FAQ

Customer Login

I am an existing BARAMA customer and haven't received my Login details.
Please contact our sales office, ph: 1300 227 262 or email: to obtain your login details

I am new to BARAMA, do I have to register for a Login?
No, you can place an order without logging in but if you plan to re-order from us we recommend you creating a Customer Account via MY ACCOUNT. You will then be able to view your previous orders and the system will remember your address details so that you don't have to re-enter these details.


Orders

Do your prices include GST?
No, all prices quoted exclude the GST

Do you have a minimum order?
No, some items however are only available in packs, as indicated

Do you have a showroom?
Yes, customers are welcome to visit our showroom during office hours at:

Unit 21/260-264 Wickham Road (via Commercial Road), Moorabbin VIC, 3189
(Mel 77 J9)

Office hours: Monday - Thursday 8.00am - 4.30pm; Friday 8.00am - 2pm

I have placed an online order. Can I amend it?
Yes. Please contact our office by ph: 1300 227 262 or email: as soon as possible to ensure that the order hasn't already left our warehouse. Our lead time is usually two to three working days, if your order has already left a new order would need to be placed.

I have received a faulty item
We do everything in our power to supply a quality productalthough occasionally faultdo occur. Please contact our office by ph: 1300 227 262 or email: to organize a replacement.

I have received an incorrect item in my order
Please contact our office by ph: 1300 227 262 or email: so we can organize a return and the correct item to be sent out to you as soon as possible.

An item is missing from my order
Please contact our office by ph: 1300 227 262 or email: and we will organize the item to be sent out to you as soon as possible.

Do I have to pay a delivery fee for backordered items?
No. If an item has been backordered no extra delivery fee will be charged, however if you add additional items to the backorder then freight will be charged. Orders containing multiple items or new items unavailable until a specific date may be held and all items delivered together.


Delivery & Costs

How much is delivery?
We have a flat rate delivery charge (exGST) to the following States:

  • VIC - $15.00 per order
  • NSW, ACT & SA - $17.50 per order
  • QLD - $19.50 per order
  • WA, TAS & NT - $24.50 per order
Remote and non mainland destinations, some special items, shreds, fills and 10 tier ribbon stands may incur freight charges at cost. Specific items that this can apply to will be indicated at point of sale and will be determined by the delivery destination. Our sales staff will contact you directly with the calculated delivery charge, if applicable.

Items will be shipped using a reputable courier company as chosen by BARAMA.

I need my order urgently! Do you Express Post?
Yes, we will Express Post or use an Express Courier facility. Please contact our office directly to place an order on ph: 1300 227 262.
Additional delivery charges will apply.

Do you do same-day delivery?
You are welcome to visit or organize your own courier to pickup your order from our showroom. Please treat this as an URGENT order and place directly with our office.

How long will it take before I receive my order?
Our lead time is usually two to three working days. Delivery times are usually the next day to most capital cities but will vary according to the parcel's destination and can take up three to five working days for some destinations.

Can I track my order? / Has my order left yet?
Yes, when your order leaves our warehouse you will receive an email confirming that the items have been dispatch including the courier's tracking number.

Can I place an order and pick it up from the showroom?
Yes, please indicate this by selecting 'showroom pickup' as the shipping option at CHECKOUT. Contact our office to organize a suitable pickup time within office business hours.