FAQ

some of your questions answered...

Business Login

I am an existing BARAMA business customer and haven't received my Login details.
Please contact our sales office, ph: 1300 227 262 or email: sales@barama.com.au to obtain your login details

I am new to BARAMA, how do I register for a Business Login?
If you are a business related to the Gift Industry or related corporate activity, please complete a Business Login Application by clicking on the link below or follow the above 'Business Login' link and click on the 'Apply for Business Login' button.

Once submitted your application will be sent to our sales office, please allow up to two working days for your application to be processed.

If you wish to place an order in the interim, you can continue to select items into your 'Shopping Box'. Your 'Shopping Box' will be retained on your computer and will automatically update whenever you login.

Note: Discounted pricing is based on sales (potential) figures and is reviewed periodically.

Orders

Do you have a minimum order?
No, some items however are only available in packs, as indicated

Do you have a showroom?
Yes, customers are welcome to visit our showroom during office hours at:
Unit 21/260-264 Wickham Road (via Commercial Road), Moorabbin VIC, 3189
(Mel 77 J9)

Office hours: Monday - Friday 8.30am - 4.30pm

I have placed an online order. Can I amend it?
Yes. Please contact our office by ph: 1300 227 262 or email: sales@barama.com.au as soon as possible to ensure that the order hasn't already left our warehouse. Our lead time is usually two to three working days, if your order has already left a new order would need to be placed.

I have received a faulty item
We do everything in our power to supply a quality productalthough occasionally faultdo occur. Please contact our office by ph: 1300 227 262 or email: sales@barama.com.au to organize a replacement.

I have received an incorrect item in my order
Please contact our office by ph: 1300 227 262 or email: sales@barama.com.au so we can organize a return and the correct item to be sent out to you as soon as possible.

An item is missing from my order
Please contact our office by ph: 1300 227 262 or email: sales@barama.com.au and we will organize the item to be sent out to you as soon as possible.

Do I have to pay a delivery fee for backordered items?
No. If an item has been backordered no extra delivery fee will be charged, however if you add additional items to the backorder then freight will be charged. Orders containing multiple items unavailable until a specific date may be held and all items delivered together.

Delivery & Costs

How much is delivery?
We have a flat rate delivery charge of $15.00 exGST regardless of package size, to most locations in Australia. Remote and non mainland destinations, Shreds, Fills and 10 Tier Ribbon Stands may incurr freight charges at cost. See specific items for further details.
Items will be shipped using a reputable courier company as chosen by BARAMA.

I need my order urgently! Do you Express Post?
Yes, we will Express Post or use an Express Courier facility. Please contact our office directly to place an order on ph: 1300 227 262.
Additional delivery charges will apply.

Do you do same-day delivery?
You are welcome to visit or organize your own courier to pickup your order from our showroom. Please treat this as an URGENT order and place directly with our office.

How long will it take before I receive my order?
Our lead time is usually two to three working days. Delivery times are usually the next day to most capital cities but will vary according to the parcel's destination and can take up three to five working days for some destinations.

Can I track my order? / Has my order left yet?
Yes, when your order leaves our warehouse you will receive an email confirming that the items have been dispatch including the courier's tracking number.

Can I place an order and pick it up from the showroom?
Yes, please indicate this by selecting 'showroom pickup' as the shipping option at CHECKOUT. Contact our office to organizea suitable pickup time within office business hours.